We are committed to providing you with safe, fast, and trackable global shipping. Every step, from order to delivery, is clear and visible.
Once your order is successfully paid, we will complete verification within 24 hours (on business days). All watch winders undergo strict functional testing and secure packaging before dispatch.
We use thick foam and custom cardboard boxes for multi-layer protection, ensuring the device arrives safely after long-distance transport. You will receive an email/SMS notification with the tracking number after shipment.
Click the button below and enter your order number to check real-time shipping status. You can also log in to your account and view progress in "My Orders".
International orders may be subject to import duties, VAT, or customs clearance fees in the destination country. These fees are the responsibility of the recipient. We provide necessary customs documentation support but cannot control customs processing times.
Some remote areas (e.g., islands, high-altitude regions) may not have door-to-door delivery service, or may incur additional surcharges and longer delivery times. If in doubt, please contact customer service to confirm.
Upon delivery, please inspect the outer packaging for any damage. If you notice any damage, dampness, or other abnormalities, please reject the package immediately and contact us. Issues with the contents can be reported within 48 hours of signing.
If you need to change your shipping address, please contact customer service as soon as possible before your order is dispatched. Addresses cannot be changed after shipment, which may result in the package being returned or lost.
Regular items typically ship within 1-2 business days. For customized or pre-order items, please refer to the shipping time stated on the product detail page.
Shipping costs are calculated automatically based on the package weight, volume, and destination country. You can view an estimated shipping cost by entering your address on the cart page, or see the final cost after placing your order.
First, check the tracking information to see if any additional customs documentation is needed. We can provide assistance, but the recipient must ultimately communicate with the local customs office. If the package is refused due to duties, we will refund the order amount minus shipping and handling fees after it is returned to us.
Yes. After your order has shipped, you can request an electronic invoice in "My Orders". A commercial invoice for customs purposes is included with the package. If you need additional stamped documents, please contact customer service.