What is the warranty period for OEEA watch winders?

OEEA provides a 2-year global warranty for all watch winder products from the date of purchase.

What components are covered by the warranty?

The warranty covers motors, electronic components, transmission systems, power adapters and other core parts.

What is not covered by the warranty?

Normal wear of appearance parts, human damage, unauthorized disassembly or modification, damage caused by force majeure, and products beyond the 2-year warranty period are not covered.

How to apply for warranty service?

Submit a warranty application via email to mail@oeea.com or through the official website online customer service, providing order number, product model and fault description. Our technicians will confirm and arrange processing.

OEEA Watch Winder Warranty - 2-Year Global Warranty | Automatic Watch Winder Warranty Policy

Motor Components

2-year free warranty on all micro motors

Electronic Components

2-year free warranty on control boards, chips, and other electronic parts

Drive System

2-year free warranty on gears, bearings, and other transmission parts

Power Adapter

2-year free warranty on the original power adapter

Non-Warranty Items

The following situations are not covered by the warranty, but we can provide paid repair services:

Natural wear and tear, scratches, discoloration of external parts (e.g., rosewood surface, leather pillows)
Malfunctions caused by misuse, human damage, unauthorized disassembly or modification
Damage caused by force majeure events (fire, flood, earthquake, lightning, etc.)
Products beyond the 2-year warranty period

How to Obtain Warranty Service

Contact Support

Submit your warranty request via email mail@oeea.com or through our official website's online chat.

Provide Information

Provide your order number, product model, and a description of the issue.

Confirm the Issue

Our technicians will confirm the cause of the problem and your warranty eligibility with you.

Arrange Service

Free mail-in repair service for domestic customers; repairs or replacements arranged for international customers based on the situation.

Warranty Proof

It is recommended to keep your original order information or proof of purchase. Warranty information for products bought on our official website can be retrieved using the order number.

Quality Commitment

OEEA guarantees that all products undergo strict quality testing before leaving the factory. If a product quality issue is confirmed, we will repair or replace the part/product with the same model free of charge.